Before the start
- Confirm the scope, working hours, and first point of contact.
- Create individual accounts with access appropriate to the role.
- Share procedures, sample outputs, and a glossary of business terms.
- Document approval limits and escalation contacts.
During the first week
Walk through a small set of representative tasks. Explain why the work matters, where source information lives, and how to flag missing or contradictory instructions. Schedule time to review examples together.
As work expands
Check accuracy, timeliness, and unresolved questions before adding responsibilities. Update procedures when the team discovers an exception. Keep approvals in place for payments, sensitive customer decisions, and other actions requiring authority.
At the first review
Discuss what is working, what still needs support, and whether the workload matches the available hours. Agree the next responsibilities and a review cadence. The pace should reflect the complexity and sensitivity of the work.
Common questions
Discuss your support needs.
We’ll help define a suitable scope and arrangement.
