| Cost area | Local employee | Remote service |
|---|---|---|
| People | Compensation and applicable employment costs | Agreed service fees and any additional charges |
| Setup | Recruiting, equipment, and onboarding | Setup, onboarding, and systems access |
| Management | Internal supervision and review | Client responsibilities plus included provider support |
| Coverage | Agreed hours and absence arrangements | Contracted hours and continuity provisions |
Define equivalent work
Use the same responsibilities, expected volume, seniority, and working hours. If a role combines on-site work and remote tasks, compare those components separately.
Include internal effort
Estimate the time spent briefing, training, reviewing, and resolving issues. Record who supplies tools, manages access, and maintains documentation.
Evaluate the outcome
Compare cost alongside quality, continuity, and completed work. DeskForce can help scope a dedicated, fractional, or blended arrangement; no universal savings percentage applies.
Common questions
Discuss your support needs.
We’ll help define a suitable scope and arrangement.